Privacy Policy

1. Introduction

Photolelo.in (“we,” “us,” “our”) is committed to safeguarding your privacy while delivering personalized products. This policy outlines how we collect, use, secure, and manage your personal data.

2. Applicability & Legal Framework

This policy applies to data collected digitally on our website. We comply with:

• IT Act, 2000 and Rules (2011) regarding reasonable security practices 

• Digital Personal Data Protection Act, 2023 (DPDPA): covers Indian digital personal data, mandates consent, data subject rights (access, correction, erasure, grievance redressal), and data fiduciary responsibilities 

3. Data Collected

We collect:

• Account & Order Data: name, email, postal/mobile address, password, payment details, order history

• Uploaded Content: images, text, logos, and related metadata (e.g., names, dates) 

• Device & Usage Data: IP address, browser, referral URLs, cookies, usage analytics 

4. Purpose of Processing

We use data to:

• Process and fulfill orders, provide customer support

• Personalize product previews, recommendations, and promotions (with explicit consent for marketing)

• Enhance website functionality and user experience

• Meet legal and regulatory obligations and detect/prevent fraud

5. Consent & User Rights

• Processing is lawful only with explicit, informed consent (no pre-checked boxes) 

• You have rights to access, correct, delete your data, withdraw consent, and raise grievances 

• For minors under 18, parental/guardian consent is required

6. Data Security & Retention

• We implement reasonable security measures, including encryption (SSL), access controls, and secure data storage 

• Data is retained only as long as necessary for fulfillment, legal obligations, or as anonymized backups

• A breach response and notification process is in place per DPDPA requirements 

7. Third-party Disclosures & Transfers

• Data may be shared with trusted service providers (e.g., payment gateways, delivery partners) under confidentiality commitments

• Legal disclosures (e.g., law enforcement requests) will follow due process

• Cross-border data transfers will be handled with care and as permitted under DPDPA 

8. Cookies & Tracking

• We use cookies, web beacons, and similar tools to improve functionality and personalize your experience 

• You can manage or reject cookies via your browser settings—but some features may be impacted by this

9. Policy Updates

• We reserve the right to update this Privacy Policy. Any changes will be posted with a revised effective date 

10. Contact & Grievance Redressal

For questions or complaints, contact:
Grievance Officer
Amey K., Email: support@photolelo.in, Address: Office 506, Sanskriti Arcade,l Kaspate Wasti, Wakad, Pune-411057.