Refund and Returns Policy

Return & Refund Policy – Photolelo.in

Effective Date: 01-05-2021

1. Personalized Products – Non-Refundable

Because each item is crafted precisely to your specifications, personalized or customized products are non-refundable once production begins. This approach is standard across many custom-goods retailers, emphasizing the uniqueness and finality of each order customicebox.comPersonalizedImprint.

2. 7‑Day Replacement Guarantee (Upon Approval)

While refunds are not offered, we do offer a replacement within 7 days of delivery, subject to approval by our Customer Support team, in the following cases:

• Defective or damaged items (e.g., print smudges, physical faults)

• Errors in personalization made by Photolelo (e.g., misspellings, incorrect design)

To request a replacement, please contact us within 7 days of receiving your order, including:

• Your order number

• Clear photographs showing the defect or error

• A brief description of the issue

Once approved, we’ll process and ship the replacement at no additional cost PersonalizedImprintMy Gifts Personalized.

3. Order Cancellations & Modifications

• If your order has not yet entered production, you may request cancellation or modifications.

• Cancellation or modifications after production begins are not possible, as the item is being made to your specifications PersonalizedImprintPrintiaa.

4. How to Initiate a Replacement

1. Contact Customer Support through our [app/contact form] with your order number and issue details.

2. Submit clear images of the problem.

3. Our team will review your request and, if approved, arrange a replacement.

4. In some cases, we may ask you to ship the original item back—details will be provided at that time.

5. Shipping and Processing Times

• Replacements are typically dispatched within 5–7 business days after approval.

• You will receive updates via email or within the app as your replacement progresses.

6. Transparency & Location of Policy

Transparency matters: this policy is prominently displayed on our website footer, during checkout, and within customer communications (e.g., order confirmation pages), so you’re fully informed before purchasing WeSupply | Labs.

7. Why This Policy Works

• Clear & Fair: Customers know upfront that personalized items are final sale, reducing confusion or disputes.

• Customer‑Friendly: Offering replacements in cases of defects or personalization errors demonstrates goodwill and builds trust.

• Operationally Sound: Aligns with industry norms seen at personalized-goods retailers globally customicebox.comPersonalizedImprintMy Gifts Personalized.

Summary Table

Need Help?

If you have any questions or require assistance with your order, please reach out to our Customer Support via the app or email. We’re here to help!

Feel free to let me know if you’d like to include details such as whether the customer or Photolelo covers return shipping, the exact approval turnaround time, or multilingual versions for wider accessibility.